Nuuday selects Agama for service and customer experience assurance for all platforms
Agama Technologies, the specialist in video service quality and customer experience, has announced that Nuuday, part of the TDC Group, has chosen to implement Agama’s end-to-end video assurance and analytics solution for its video services delivered under the YouSee brand.
To assure top quality of its video services across all platforms, including OTT, cable and IPTV, Nuuday has chosen to implement Agama’s full-coverage assurance solution. This solution offers full transparency of service performance and customer experience, from service creation in the head-end, across delivery networks and all the way through to each individual customer’s app and device.
“We view Agama as a reliable long-term partner, and with its analytics and assurance solution we get a complete view of the distribution chain in real-time, as well as access to in-depth data and insights. In this way, we can easily understand the video experience delivered to our customers for every channel and stream and across all platforms,” explains Peter Bukhave Hansen, Senior Vice President of Nuuday.
“YouSee is determined to give their customers the very best TV experience and we are very proud that they are trusting Agama as their partner in this. We look forward to continuing to support them in assuring service quality and in their work to create high-quality flexible TV offerings,” says Mikael Dahlgren, CEO at Agama Technologies.
With unique analytics, visualization and integration capabilities, Agama enables service providers to implement a data-driven way of working across departments and workflows. The Agama solution empowers operations, product management, marketing and customer-facing teams with awareness and insights that drive customer satisfaction, lower operational costs and increase agility.